Service Advisor

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Role: Service Advisor
Salary: GBP22,000 - GBP25,000 GBP35k OTE
Location: Chelmsford
Hours: 47hrs per week (8am to 6pm, Monday to Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm)
We have an exciting opportunity for an experienced Automotive Service Advisor to join a prestige dealership in Chelmsford, they have a state-of-the-art showroom, it's the largest of its kind within the UK. This is a fantastic opportunity for someone looking to work with some of the best brands.
Role Description: This role will be responsible for initiating services and repairs by ascertaining performance problems and service requests.
Duties as Service Advisor include (but are not limited to):
Making outbound calls, taking service bookings and inputting on reservation system
Greet customers, discuss, identify and progress routine service and repair requirements
Promote the sale of service and accessories
To ensure that maximum profit is achieved from all service works in accordance with company policy
Discuss and identify manufacturer's warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
To issue repair orders to the workshop technicians adding any further information that may appertain to the repair
To ensure that any delay in the completion of work is reported to the customer
To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
Accept payments for work according to company policy
To accurately cost all invoices for payment
Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
To ensure price lists and charge out rates are kept up to date at all times
To prepare and analyse job cards for work carried out under the terms of warranty
Ensure that all warranty policies and procedures are adhered to
Reception duties
The successful candidate will have the following qualities:
Experience in a Service Advisor role within the Motor Trade
Have a proven track record of delivering outstanding customer service
Knowledge of the Motor Industry, Parts and Service
Excellent communication and organisational skills
Ability to communicate equally with Mechanics, Customers and Senior Management
Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
If you're looking for a role with realistic career progression within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.

Company info

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