Product Support Representative

Profile

Mitchell International, Inc
. is a leading provider of information and workflow solutions to the Property & Casualty Claims and Automotive Collision Repair industries. Founded in 1946, Mitchell has delivered advanced information and technology solutions to over 100,000 customers throughout North America, helping them to improve their business process performance. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes.
Mitchell was recently named by the San Diego Business Journal as the No. 1 Software Company in San Diego, based on the number of full-time employees, which is approaching the 1,500 milestone. The company offers a competitive compensation and benefits package including outstanding career growth opportunities and has been recognized as one of the Fastest Growing Companies in San Diego.
Our Product Support Representatives respond to customer product inquiries via telephone or in written internet-based email or chat sessions. Your interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. You will troubleshoot problems with malfunctioning software applications and recommend corrective action. You will also document customer information and recurring technical issues to support product quality programs and product development.
Knowledge:
Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. In this role you will have extensive training at Mitchell U which will build your subject matter expertise.
Job Complexity:
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
Supervision:
Normally receives detailed instructions on all work.
Education:
Bachelor degree preferred within network security or computer sciences or equivalent combination, or education and work experience within problem solving/troubleshooting and proficiency with computers.
Prior Experience:
Customer service experience and/or technical support roles.
Knowledge, Skills, and Abilities:
Strong customer service skills, strong writing skills and multitasking abilities, ability to prioritize under pressure, Body Shop experience, MIS experience or heavy troubleshooting of software and/or hardware preferred. Bilingual skills in Spanish/English, French/English are a plus.
Mitchell International

Company info

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