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Job Details

Customer Service Advisor - Charlottesville

Company name
Valvoline Instant Oil Change Inc

Charlottesville, VA, United States

Employment Type

Customer Service, Automotive

Posted on
Apr 25, 2023


$17.50/hour * Medical * Dental * Vision * Paid Time Off & Holidays * Tuition Reimbursement * 401(k) Retirement Savings with Match * Back-up Family Care
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge. 
At VIOC, \u201cIt all starts with our people.\u201d Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. People of color, women, LGBTQIA , veterans, and persons with disabilities are strongly encouraged to apply.
The perks and benefits we\u2019ll provide you*:

Competitive weekly pay, paid time off (PTO), and holiday pay
Flexible work schedule: No late evenings or holidays
Paid on-the-job training \u2013 No previous automotive experience is required
Company provided uniforms and tools
Tuition and certification assistance and access to a FREE online university
Medical and prescription drug coverage \u2013 with Health Savings Account contributions
Dental, vision, and 401(k) retirement savings plans \u2013 100% match up to 5%
We promote from within \u2013 a commitment we are passionate about
Back-up Child and Elder Care
50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.
What you\u2019ll need to succeed:

Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
Have effective interpersonal and oral communication skills
You enjoy interacting with people face-to-face
You are friendly and ready to work as part of a customer-focused team
Have an eagerness to learn and grow
You can occasionally lift up to 50 pounds
Willing to be top-side technician cross-trained
Have full mobility and can work with your hands above your head
Can stand for extended periods of time and climb stairs
Comfortable working in a non-climate-controlled environment
English fluency in reading, writing, and speaking

How you\u2019ll advance in your career:
At VIOC, your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our \u2018Vamily\u2019 members. With an award-winning training program, commitment to safety, and fair and honest values, we\u2019re here to help you reach every milestone.
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Company info

Valvoline Instant Oil Change Inc
Website :

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