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Job Details

Certified Service Technician

Company name
AutoNation, Inc.

Location
Timonium, MD, United States

Employment Type
Full-Time

Industry
Bluecollar, Automotive

Posted on
Oct 16,2019

Valid Through
Jan 29,2020

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Profile

Overview
Position OverviewThe Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability. 
 
Who Would I Interact With?This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. 
 
What are the day-to-day responsibilities?

Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. 
Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
Documenting work performed on each vehicle on the repair order.
Maintaining an inventory of normal Technician\u2019s tools not normally inventoried by the Service department as \u201cspecial tools.\u201d 
Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?The performance of a Certified Technician is measured by achieving:

Targeted production
Targeted sales
Targeted Customer Satisfaction Index

What are the requirements for this job

High School diploma or equivalent
2 years experience as an automotive technician
Automotive technical training (varies based on store needs)
Attention to detail
Organization and follow-up skills
Valid in-state driver\u2019s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Service Technician role.  Opportunities may include:

Master-Certified Technician
Service Advisor
Service Management

AutoNation is an equal opportunity employer and a drug-free workplace.

Company info

AutoNation, Inc.
Website : http://www.autonation.com

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