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Job Details

Service Advisor

Company name
Tesla.

Location
Littleton, CO, United States

Employment Type
Full-Time

Industry
Bluecollar, Automotive

Posted on
Feb 04,2019

Valid Through
May 20,2019

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Profile

Responsibilities: * Answer Phone Calls, Emails and Drive In s to address anycustomer concern with the highest level of response and attention * Return missed phone calls, email in no less than 5 minutes * Determine if technical solution can be resolved over the phone;escalate immediately to Shop Foreman / Service Manager to provide immediateattention * Accurately record issues and data into Dealer Management System.Attention to detail critical * Conduct Transactions w/ system; walk customer throughcorrection and provide summary * Communicate estimated completion time, regular updates andfollow through on each customer vehicle * Coordinate the detail of every vehicle prior to delivery * Coordinate the delivery time or pick up with each customer * Follow up with Customer on services provided; ensure they aresatisfied with the work performed Requirements: * Knowledge of methods, techniques, parts, tools and materialsused in the maintenance and repair of vehicles * Experience in operational use and maintenance of a wide variety ofhand power tools, shop tools, and automotive and electrical test equipment * Understanding of basic automotive techniques related to repair andservicing of automobiles * Ability to follow oral and written instructions with attention todetail * Willingness to learn new and innovative automotive technologies * Ability to establish and maintain cooperative workingrelationships with those contacted in the course of work to include the public * Perform detailed daily record keeping and reporting * Effectively handle multiple priorities, organize workload, andmeet deadlines * Work in a team-based environment and achieve common goal * High School diploma or equivalent * Dealer Management System(s), Outlook, and MS Office * Associate Degree or certificate in Automotive Technology,preferred * Retail automotive service experience, preferred * Must have and maintain a valid driver s license and an acceptableand safe driving record * Must have two years of driving experience Apply Tesla participates in the E-Verify ProgramTesla is an Equal Opportunity / Affirmative Action employer committed todiversity in the workplace. All qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, age, national origin, disability, protectedveteran status, gender identity or any other factor protected by applicablefederal, state or local laws.Employer's Job# 43839Please visit job URL for more information about this opening and to view EOEstatement.

Company info

Tesla.
Website : https://www.tesla.com

Company Profile
Tesla Motors, Inc. and its affiliates ("Tesla") respect your concerns about privacy. This Privacy Policy explains Tesla’s policies and procedures regarding personal and other information about our customers. Tesla intends to provide you with a level of comfort and confidence in how we collect, use, disclose, and safeguard personal and other information that we collect or that you provide to Tesla. This Privacy Policy also explains how you can contact us if you have any questions or concerns. This Privacy Policy describes our practices in connection with information that we collect through our websites, software applications, social media pages, e-mail messages, and your purchase or use of your Tesla vehicle, or personal information that you otherwise provide to Tesla. By providing personal information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy.

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