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Job Details

Service Advisor

Company name

Littleton, CO, United States

Employment Type

Bluecollar, Automotive

Posted on
Feb 04,2019

Valid Through
May 20,2019

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Responsibilities: * Answer Phone Calls, Emails and Drive In s to address anycustomer concern with the highest level of response and attention * Return missed phone calls, email in no less than 5 minutes * Determine if technical solution can be resolved over the phone;escalate immediately to Shop Foreman / Service Manager to provide immediateattention * Accurately record issues and data into Dealer Management System.Attention to detail critical * Conduct Transactions w/ system; walk customer throughcorrection and provide summary * Communicate estimated completion time, regular updates andfollow through on each customer vehicle * Coordinate the detail of every vehicle prior to delivery * Coordinate the delivery time or pick up with each customer * Follow up with Customer on services provided; ensure they aresatisfied with the work performed Requirements: * Knowledge of methods, techniques, parts, tools and materialsused in the maintenance and repair of vehicles * Experience in operational use and maintenance of a wide variety ofhand power tools, shop tools, and automotive and electrical test equipment * Understanding of basic automotive techniques related to repair andservicing of automobiles * Ability to follow oral and written instructions with attention todetail * Willingness to learn new and innovative automotive technologies * Ability to establish and maintain cooperative workingrelationships with those contacted in the course of work to include the public * Perform detailed daily record keeping and reporting * Effectively handle multiple priorities, organize workload, andmeet deadlines * Work in a team-based environment and achieve common goal * High School diploma or equivalent * Dealer Management System(s), Outlook, and MS Office * Associate Degree or certificate in Automotive Technology,preferred * Retail automotive service experience, preferred * Must have and maintain a valid driver s license and an acceptableand safe driving record * Must have two years of driving experience Apply Tesla participates in the E-Verify ProgramTesla is an Equal Opportunity / Affirmative Action employer committed todiversity in the workplace. All qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, age, national origin, disability, protectedveteran status, gender identity or any other factor protected by applicablefederal, state or local laws.Employer's Job# 43839Please visit job URL for more information about this opening and to view EOEstatement.

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