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Job Details

Service Advisor - Round Rock Toyota

Company name
Penske Automotive Group, Inc

Round Rock, TX, United States

Employment Type


Posted on
Feb 07,2019

Valid Through
May 23,2019



The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.

Essential Functions

Schedules service appointments; obtains customer and vehicle data prior to arrival when possible

Greets customers promptly in a polite and friendly manner, conducts telephone transactions

Writes up customers' vehicle problems accurately and clearly on the repair order

Test drives the vehicle with customer as needed to confirm the problem

Refers to service history, inspect vehicle, and recommends additional need service

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications

Provides a complete and accurate written cost estimate for labor and parts and establishes a promised time

Obtains customer signature on repair order; provides customer with a copy

Establishes customers' method of payment; obtains credit approval if necessary

Notifies dispatcher of incoming work

Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed

Reviews repair orders to ensure that work is completed and additional work and authorization is noted

Explains completed work and all charges to customer

Closes repair order as appropriate

Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored

Implements a quality control process to eliminate comebacks

Handles telephone inquiries regarding appointments and work in progress

Keeps service department forms, menus, and pricing guides up-to-date

Supervises all cleaning and prepping of new and used vehicles

Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts

Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty

Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle

Notifies customers promptly regarding any delays, changes, or additional work that is required

Documents all work performed

Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies

Complies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately

Communicates with Supervisor if additional work is needed

Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; reports any deviations to management immediately

Understands the terminology of the automobile business and keep abreast of technology changes

Follows all attendance and punctuality standards with adherences to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and procedures and follows lawful directions from Supervisors

Upholds the company's non-disclosure and confidentiality policies and agreements

Maintains a professional appearance and neat and orderly work area in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 8254

Type: Full-time

Dealership: Round Rock Toyota

Location Address: 2307 North Interstate 35

Company info

Penske Automotive Group, Inc
Website :

Company Profile
Penske Automotive Group is the second largest publicly traded automotive retailer in the United States as measured by total revenue. As of June 30, 2010, we owned and operated 171 franchises in the United States and 152 internationally. Penske Automotive Group, Inc. operates as an automotive retailer. The company operates through two segments, Retail and Other. It sells new and used motor vehicles of approximately 35 brands. The company also offers vehicle maintenance and repair services; and is involved in the sale and placement of third-party finance and insurance products, third-party extended service and maintenance contracts, and replacement and aftermarket automotive products.

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