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Job Details

Professional Services Consultant Sr

Company name
Fiserv, Inc

Location
Boston, MA, United States

Employment Type
Full-Time

Industry
Consulting, Finance, Automotive

Date Last Verified
Apr 17, 2021

Posted on
Apr 16, 2021

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Profile

As a Professional Services Technical Consultant you can look forward to:

•Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment.

•Confirming technical and business objective requirements with our clients.

•In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client.

•In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with Data Center Operations.

•Serving as the primary client interface from a technical perspective.

•Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements.

•Advising clients on security matters, performance considerations and overall integration between the client and our datacenter.

•Creating and maintaining representative test environment for the ECM project team.

•Installing configured solution or assisting installation process onsite with client.

•Troubleshooting all technical issues through the life of the project.

•Creating and delivering client-facing implementation report/documentation detailing installation steps carried out.

•Providing assistance to resolve technically related implementation-specific defects that come through Support.

•Being a liaison with members of Development to provide input and to receive continual training.

•Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems.

•Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.

•Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated.

•Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization.

•Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects.

You’re the kind of person who:

Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today.

Required qualifications for consideration:

•Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology

•Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations

•Proficient in writing Batch Files, SQL Queries and related Syntax

•Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher

•Ability to travel an average of 25% (up to maximum of 50% during peak times)

Preferred qualifications for consideration:

•BA/BS Degree in Finance or technical field

•Hyland Software/OnBase Certification: OCI – OnBase Certified Installer (past or present certification)

•Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI

•Exposure to infrastructure concepts around storage, networking and virtualization

Company info

Fiserv, Inc
Website : http://www.fiserv.com/

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