Cox Automotive, Inc.
Aurora, CO, United States
Customer Account Administrator','191784','','Cox Automotive','!*!Job ScopeEstablish and maintain computerized inventory records of vehicles for sale to include data entry and continuing update of vehicle identification, condition and sale processing status. Prepare related reports and coordinate activities with account representatives.Key ResponsibilitiesPerform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive informationManage account relationships, maintaining effective communications and ensuring customer requirements are metMaintain vehicle files including creating and file in foldersVerify title information and log into the system when receivedWork with title department to ensure that a negotiable title is obtained for each vehicle assigned to the accountWork with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 systemRespond to customer inquiries relating to vehiclesProvide quality service and assist in resolving problemsMail out sale packages the day after salePull and update consignment inventory information of vehicles transmitted by customerInvestigate transmission errorsVerify vehicle eligibility for the sale and provide customer with inventory reconciliation report.Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.Pull transmitted transportation charges as neededEstablish customer vehicle files in the computer systemUpdate vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recordedSeek floor price information from account representative and enter it into computer systemReview, enter, and update vehicle condition report information in the computer systemPull and print electronic condition reports. Provide customer with copies as necessary. In coordination with account representative, account operations coordinator, and account specific proceduresPrepare sale vehicle run process including run order, scheduling, notice to customer account, etc.Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicleContact customer coordinators, service vendors and/or account representative when the information is missing or problems occurCommunicate with accounting department in order to balance the sale and perform post- sale invoicing for accounts receivable as neededMaintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records
','','','!*!High School Diploma or equivalent requiredEffective communication and organization skills requiredEffective communication and organization skills requiredCommitment to providing excellent customer service essentialExperience 1 - 3 years of clerical or administrative experience in the automotive industry preferredData entry experience requiredGeneral title experience or knowledge a plus
','!*!About Cox Automotive Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
','Cox Automotive','US-CO-Aurora-17500 E 32nd Ave','','Regular','Individual Contributor','Day Job','','No','Full-time','Ongoing','Customer Account Administrator
Cox Automotive, Inc.
Website : http://www.coxautoinc.com
Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers.