Cox Automotive, Inc.
Atlanta, GA, United States
Operations, Manager, Automotive
Supervisor Client Operations, Inventory','190290','','Cox Automotive','!*!The Supervisor Client Operations, Inventory is responsible for management of team goals and objectives, hiring, employee development, coaching, training, performance management, and assuring quality standards are met. This leadership position is responsible for driving customer and employee satisfaction, supporting revenue growth and driving execution to resolutions. As the Supervisor Client Operations, Inventory you will:Manage workflow and resource capacity to ensure SLA's are metCreate a high performance team environment that delivers Simple Outrageous Service (SOS) to all customersLead a team of associates in the following areas: phone/email, contracts, major accounts, specialty, customer service, troubleshooting and quality assuranceManagementResponsible for effectively communicating relevant issues and key status updates to stakeholdersDirects the development and implementation activities for employees in supporting the department’s daily operationsResponsible for selection, hiring, and management of budgeted headcountEstablish team goals and ensure executionGoal Setting Establish clear, measurable individual objectives and provide timely feedback on progress towards employee objectivesPerformance ManagementProactively work to identify, investigate and resolve issuesWork with employees to understand process and technical opportunities’ for improvement and champion these changes within the organizationWork with employees to professionally develop career growth skillsMaintain a working knowledge of relevant Autotrader.com applications, product suites, customers, reporting capabilities and share knowledge with team regularlyCascade and reinforce company and department messaging as pertinent to teamDirects work, manages performance, provides timely coaching and feedbackParticipate in strategic planning, budget management, and development of policies and programsEnsure consistent application of department and company policies and procedures are appliedProvides thorough feedback to support performance ratingsCalibrate performance to ensure alignment across the team Handle escalations and backup other departmentsPerform weekly QA evaluations for employees and deliver timely coaching and feedback to ensure quality standards are met consistentlyBuild and maintain account management relationships with sales leadersUnderstand the business, client base and the goals of the respective teamsOrganize and prioritize activities to help meet the business goals of the teamFoster a partnership relationship with other relevant departments across Autotrader.com and other BU’sAttend training in advance of employees; ensure key training elements are understood and applied in daily workIdentify and articulate reporting requirements, which includes targets, specific data and anticipated outcomesProactively track and communicate daily, weekly and monthly goals. Identify and address performance inefficiencies','','','!*!RequiredCollege degree preferred or equivalent experience.Strong management skills and solution driven results that enable best practices and optimal performance of individuals and the team.Flexibility and ability to work with any of the customer operations teams including, email, phones, DMD, contract entry, contract QA, specialty, major accounts, etc.Proven track record of leading, motivating, developing and coaching employees; building a high performance team with demonstrated success and developing and retaining high performing employees.Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment.Strong problem solving skills and the ability to exercise sound judgment.Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential.Ability to accommodate flexible work hours/schedulePreferredKnowledge of the automotive industry2 years management experience preferred. In lieu of supervisory/management experience, senior level experience with superior demonstrated leadership will be considered.Knowledge of SQL, UNIX, and Customer Relationship Management (CRM) systemsStrong computer skills and proficiency in MS Outlook, Word, Excel, Adobe and VisioProven ability to organize and prioritize daily work and complete projects with limited supervisionHave requisite skills to support the specialty area to which the individual is assignedBi-Lingual in English and SpanishCOX-286','!*!About Cox Automotive Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.','Cox Automotive','US-GA-Atlanta-3003 Summit Blvd','','Regular','Team Lead/Supervisor','Day Job','','Yes, 5 % of the Time','Full-time','Ongoing','Supervisor Client Operations, Inventory
Cox Automotive, Inc.
Website : http://www.coxautoinc.com
Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers.